Vignette Migration – Don’t Blame Me!

We have 6 sites launched live in v7, plus three more which have launched internally. Two more are very close, so we’re doing fairly well on our schedule. I’d like to get a little more ahead so we don’t have to worry about any problems slowing us down.

We have still been having daily problems with the VCM. It continues to have problems with publishing which causes the management endpoint to get stuck in suspended mode. Stopping and the starting the endpoint works occasionally, but normally we have to stop and start the entire VCM to get the queue to start moving again. Vignette continues to point the finger at Oracle (yes, that world-class truly enterprise-level database software which has offered rewards for whoever can crash it – maybe some good will come out of all this? $$$). We turned the log level up on the VCM up to debug on Thursday after a restart – which of course requires another restart for some reason (doesn’t anyone use global variables anymore?).

Vignette is seeing connections being dropped in the logs (which is what we told them before from the Oracle traces) and wanted to know if we have a firewall between the VCM and the database (no and they’re on the same subnet – which happens to also have a gigabit switch). They found one particular error they wanted to track to see if it caused the restart, so I’ll have to look to see when we did the restart today once I get back into the office on Monday.

Vignette’s lack of true direction in trouble shooting this issue is very frustrating. They keep pointing the finger at Oracle and ignoring the problem at hand. There may be tuning problems with Oracle, but if so, they need to help us fix those – not just tell us to contact VPS. This is part of having their software work with databases – unless they’re going to start writing their own (God help us). We’ve stopped doing any migration scripts except on the weekend – which is the minimum we have to do to still make our deadlines. All we are doing during the day is setting up multiple sites and publishing small amounts of content. There are only 10 or so users on the system at once. An enterprise-level content management software should have no problem with what we’re doing. So what’s the problem?

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